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Shipping & Return Policy

Shipping Rates

CANADA:

  • $0.00 - $24.99 = $10.00 + applicable tax
  • $25.00 - $49.99 = $15.00
  • $50.00 - $100 = $20
  • Over $100 = FREE*

* Free shipping in Canada only. Some restrictions apply. Not Valid During Promotions

USA: 

  • $30

INTERNATIONAL:

  • Contact us at support@roominorder.com to request a quote.

More information:

  • You will be billed in CAD (Canadian Dollars).
  • If you are placing an order from outside of North America and would like to know other shipping methods or more shipping details, please e-mail at info@roominorder.com or phone us at 604.684.8884.
  • Room in Order is not responsible for any delays that the courier incurs.

 

In-Store Pickup (British-Columbia only)

To avoid shipping charges and inconveniences, we offer an In-Store Pickup option.

How it works:

During checkout, at shipping method, choose In-Store Pick Up. Make sure you select your desired location.
Once the order has been processed, you will receive an order confirmation email.
Then, once your order is ready to be picked up at the chosen location, you will receive a "Ready For Pickup" email.

To Pickup:

Please bring:

  • ID
  • Credit Card or Pay Pal Authorization Number
  • Order Number
To have your order picked up by someone else, please email us at info@roominorder.com with the following information:
  • Pickup person's name
  • email address and phone number

Your pickup person will need to show his/her ID and provide the last 4 digits of the credit card used during the transaction or the Paypal authorization Number.

For further information please feel free to email us at info@roominorder.com

 

Return Policy

We want to make sure that you are completely satisfied with your purchases on this Site. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within fourteen (14) days from the date of delivery. Before sending any products back to us, please make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
a) Must be unopened, unused, and not damaged;
b) Must be returned complete with all of its parts and accessories;
c) Must be sent in its original packaging;
d) Must be shipped back to our shipping address within fourteen (14) days from the date of delivery.
If you do not request the return of your merchandise within said fourteen-day period, you authorize Room in Order, and any of its affiliates or agents, to dispose of such merchandise.
Refund Policy
Refunds are processed within approximately five (5) business days of our receipt of your return. Your refund will be credited back to the same card used to make the original purchase. Your account should be credited within one or two billing cycles from the date of return depending on the refund policy of the credit card used. Please make sure that the date associated with such credit coincides with the date the original debit was made in order to avoid any interest charges on your account.
Room in Order shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
Security:
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. In order to protect your credit card information from theft, our website runs on a secure server that supports the secure socket layer (SSL) protocol and the thawte digital certificate. If your browser supports SSL, then your credit card information will be protected whenever you submit a credit card number to us. This software has been designed to detect whether your browser supports secure transactions. It will automatically notify you if your browser does not support this feature.